Tenant Information

Showings

Showings are by appointment only. If you would like to look at a unit or a number of units we ask that you call the office at (Grand Forks) 701.795.3459 (Fargo) 701-280-5186 to schedule an appointment. We would be glad to assist you. If you are running late for an appointment please phone our office.

Applications

All Tenants are required to fill out an Application for Rent. There is a non-refundable rental application fee of $20.00 that must be paid prior to an application being processed. We accept cash, check or money orders, sorry no debit or credit cards yet! The application process includes a credit report, criminal background check, rental reference checks, and a review of current income. If an applicant is rejected they may be given a chance to have someone co-sign for them. Co-signers must go through the same checks as the tenants they are signing for. Remember a co-signer is held responsible for rents, damages etc. They are a signer on the lease and in doing so accept the same amount of responsibility as original applicant.

Security Deposits / Intent to Lease

Landlords have the right to require tenants to make a security deposit (damage deposit). This money is paid by the tenant and held by the landlord. The security deposit cannot exceed the amount of one month's rent and will be used to guarantee against unpaid rent, damage or cleaning costs. Moreover if the tenant owns a pet (and pets are allowed), the landlord may require a "pet deposit" not to exceed $1,500 to cover any pet related property damage. This amount also includes the regular deposit. If you like what you see and decide to apply for a unit or home, you have two options to hold a unit.

You may fill out an application and have us process it. We will not pull the unit off of the market at this point and if there are any delays in your approval there are no guarantees that it will still be available when your approval is finalized.
You may pay a fee equal to one month’s rent and sign an intent to lease to hold the property until a lease is executed by both parties. The intent to lease is a binding document and states that we will pull the unit off the market for you while we process your application. The unit will remain off of the market until we have final approval or denial on your application. If you decide, after signing the intent to lease, that you do not want to rent the unit, you will forfeit the fee. If we reject your application you will receive a full refund of the security deposit. If you are accepted, you may request the fee be applied to your security deposit.

Check In

You've been accepted! Congratulations on becoming one of our tenants. At this stage of the process your application has been reviewed and accepted by our office. We have received your deposit and we are about to go through the final stages of getting you settled into your new apartment or house. The Check In is a very important step in the rental process. It is a device by which the management company and tenant agree on the physical condition of the unit prior to move in. An appointment is scheduled and a representative from our office as well as all of the tenants should be present. All parties should tour the unit and any deficiencies, damages, etc. should be noted on the check in sheet provided by our office. The conclusion of the check in is the signing of the document by our office representative and the tenants. Our office will keep the original copy, and a copy will be given to the tenants for their records. This document will be referenced when we complete the check out at the end of your lease to inspect the unit for any additional damages or deficiencies not indicated on your check in. This document helps us as a management company to mediate damages and deficiencies between our customers, the owners of our properties and you our tenants.

Happily Ever After!

After the check in process is complete you should be able to move into your unit if your lease has been signed, rent paid etc. We hope your experience with our company is a positive one. If you are experiencing any problems or have questions regarding your lease or apartment please feel free to contact our office. We will make every effort to assist you in any way possible. Please remember we have two sets of customers as a management company, the owners and tenants like you. We strive to be fair and equitable in our decision process when it comes to disputes. We often think of ourselves as a mediator between two entities owners and tenants. Enjoy your unit, and when you decide you need to move on please see our move out section for an idea of what that process entails.

Maintenance

EMERGENCY REPAIRS need to be called into our office at 701-795-3459 during our normal business hours of 8:30-5:00 M-F. Our after hours answering service phone number is 800-360-2954. Items that are emergency in nature might include: a no heat call at temperatures below 35 degrees, major water leaks, fire, broken down doors, etc. Lockouts are not emergency maintenance items and we will not dispatch personnel to unlock your door. Please utilize a certified locksmith. You will be responsible for the bill.

NON-EMERGENCY MAINTENANCE items can be reported to our office one of two ways. You can call our office during normal business hours, 8:30-5:00 M-F, or you can click on the link below and fill out a web work order. After a non-emergency maintenance concern is reported to our office we will prioritize it and dispatch one of our maintenance technicians as soon as one becomes available. Please remember workloads, weather conditions, and time of year will all affect our response time to a maintenance call. We will make every effort to address your concerns in a reasonable amount of time.

Alerus Maintenance Work Order

At Alerus Property Management we take maintenance issues very seriously. We will make every effort to remedy a maintenance item as soon as possible. We thank you for your concern and for reporting any maintenance deficiencies